Terms of service

Terms of Service

Overview

Welcome to JOI! The terms “we,” “us,” and “our” refer to JOI. JOI operates this store and website, including all related content, tools, features, and services, to provide you with a curated shopping experience (the “Services”). We use Shopify as our e-commerce platform to help power and deliver these Services.

These Terms of Service (“Terms”) outline your rights and responsibilities when using the Services. By accessing or using our website, products, or services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

1. Access and Account

By using our Services, you confirm that you are at least the age of majority in your place of residence and legally permitted to enter into this agreement. If you're allowing a minor to use your device to access the Services, you are responsible for their actions.

To make a purchase or access certain features, you may be asked to provide account information. You agree that all details you provide are accurate and up to date. You are responsible for maintaining the confidentiality of your login information and for any activity under your account.

2. Our Products

We do our best to accurately display and describe our products. However, product colors, textures, or features may vary slightly due to screen settings or production variations.

All products and pricing are subject to change without notice. We may limit product quantities or discontinue items at our discretion.

3. Orders

Placing an order is an offer to buy. We reserve the right to accept, modify, or decline any order at our discretion. Orders are not confirmed until payment is processed and you receive an order confirmation.

Once an order is placed, changes or cancellations may not be possible. If we need to cancel or adjust your order, we will contact you via the information provided at checkout.

All purchases are subject to our Refund & Return Policy.

4. Pricing and Billing

Prices shown at the time of purchase are final, unless clearly noted as part of a promotion. Taxes, shipping, and any applicable import/customs duties are calculated separately and shown during checkout.

You agree to provide accurate and complete payment and billing information. By submitting your payment, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

Delivery timelines shown at checkout are estimates only. We are not responsible for shipping delays caused by carriers, customs, weather, or other factors beyond our control. Risk of loss passes to you once your order is handed to the shipping carrier.

6. Intellectual Property

All content on our Services — including text, images, logos, videos, graphics, and layout — is owned by JOI or our partners and protected by intellectual property laws.

You may use the Services only for personal, non-commercial purposes. Any reproduction, modification, or redistribution without our written permission is strictly prohibited.

7. Optional Tools

We may provide access to tools or features managed by third parties. These tools are offered "as-is" without warranties or guarantees. Use them at your own risk, and be sure to review any third-party terms and policies.

8. Third-Party Links

Our Services may include links to third-party websites or content. We are not responsible for their content, privacy practices, or terms. Any interaction you have with third-party services is at your own discretion and risk.

9. Relationship with Shopify

Our store is powered by Shopify. While Shopify helps us operate the Services, any purchases or transactions made are solely between you and JOI. Shopify is not responsible for our products, shipping, or customer service.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. Because our store is hosted by Shopify, their Privacy Policy also applies to your data.

By using the Services, you acknowledge and agree to the way we and Shopify collect, use, and share your information.

11. Feedback

By submitting reviews, comments, or suggestions (“Feedback”), you grant us permission to use them for any purpose, including promotion and improvement of the Services. You confirm that your Feedback does not infringe on any third-party rights.

We may choose to monitor or remove Feedback that we find inappropriate, offensive, or unlawful — but we are not obligated to do so.

12. Errors and Omissions

Occasionally, there may be errors in product descriptions, pricing, or availability. We reserve the right to correct these errors and cancel or update orders accordingly, without prior notice.

13. Prohibited Uses

You agree not to use the Services:

  • For any unlawful or unauthorized purpose

  • To infringe upon others’ rights or violate laws

  • To transmit harmful or misleading content

  • To upload viruses or malicious code

  • To spam, scrape, or hack the site

We reserve the right to suspend or terminate access if we believe you are violating these terms.

14. Termination

We may suspend or terminate your access to the Services at any time for any reason. You remain responsible for all payments due up to the time of termination.

Certain sections of these Terms will continue to apply after termination, including those related to intellectual property, limitations of liability, and indemnification.

15. Disclaimer of Warranties

We strive to provide great service, but we do not guarantee uninterrupted or error-free access. The Services and products are provided "as-is" and "as available" without warranties of any kind.

Some jurisdictions may not allow the exclusion of warranties, so these limitations may not apply to you.

16. Limitation of Liability

To the maximum extent allowed by law, JOI and our affiliates are not liable for any indirect, incidental, or consequential damages resulting from your use of the Services or products, even if we’ve been advised of the possibility.

17. Indemnification

You agree to indemnify and hold harmless JOI, Shopify, and our partners, employees, and affiliates from any claims or damages arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

18. Severability

If any provision of these Terms is found to be unenforceable, the remainder will still apply in full.

19. Waiver & Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver. These Terms, along with our policies, represent the full agreement between you and JOI regarding the Services.

20. Assignment

You may not transfer or assign your rights under these Terms without our prior written consent. We may assign our rights and obligations at any time.

21. Governing Law

These Terms are governed by the laws of the jurisdiction in which JOI is headquartered. You agree to submit to the jurisdiction of those courts for any disputes arising from your use of the Services.

22. Headings

Headings are provided for convenience only and do not affect interpretation.

23. Changes to Terms

We may update these Terms at any time. If we make material changes, we’ll notify you as required by law. Continued use of the Services after changes are posted means you accept the updated Terms.

24. Contact Information

If you have any questions about these Terms, please contact us:

JOI
Email: support@teamjoi.com